3CX Mobile App (Android)
A guide to help you download and setup the 3CX mobile app on your Android phone
1. Open up the Play store on your mobile and search for ‘3CX’
2. Download and install
3. Agree to the licence agreement
4. It will open up the ‘Welcome – Let’s get you set up’ page
5. Click on ‘Scan QR Code’
6. Allow the camera permission ‘While using app’
7. Open up the ‘3CX User Account’ email you have been sent
8. Use your camera to scan the QR code on the email
9. It will show Hello and your User Name
Click on ‘Continue’
10. Allow 3CX to record audio ‘While using the app’
This is so you can use the mic to make calls
11. Allow the 3CX to manage calls
12. Once all permissions are allowed, it will set up your app as your user and you’ll be ready to take calls (shown by the green square)
13. To get to the menu, press the 3 lines on the top left of the app
14. In here you will see your account and settings
15. To log out so you stop taking calls, click on the person icon
16. It will then show you the accounts registered on the app
17. Press and hold on the account name
18. Select ‘Deactivate’
19. It will show the user as inactive (no green tick)
20. You should now show as having not active (shown by the grey square)
21. And ‘No Active Profile’ on the main screen
22. To log yourself back in (activate your account)
Go to Menu > Click on person icon > Press and hold on the account > Select ‘Activate’
You will now show as green on the main keypad screen