Email Forwarding

Automatic email forwarding is restricted

By default, our email platform does not permit automatically forwarding email to external email addresses. This is in place to prevent patient information inadvertently being forwarded to personal email addresses, which would be a GDPR breach unless each patient was made aware of this arrangement.

This restriction extends to setting forwarding via the Forwarding settings in Outlook or via Outlook client rules. This does not prevent you from logging in and manually forwarding messages as required, but outgoing content is automatically machine-assessed for unprotected personally identifying information (PII) and may be flagged for review if detected. Any GDPR breaches will need to be reported appropriately.

This restriction does not apply to email accounts that are inside the Dentex Connex environment.

If you have a specific business requirement that would be satisfied by forwarding, please log a ticket with the Service Desk.