Reset your password with the Microsoft 365 Self-Service Password Reset service
If you have forgotten your Microsoft 365 password, don't worry! Microsoft provides a Self-Service Password Reset service that allows you to reset your password quickly and easily. This article will guide you through the steps to reset your password using the Microsoft 365 Self-Service Password Reset service.
Step-by-Step Guide
Follow these steps to reset your password using the Microsoft 365 Self-Service Password Reset service:
Go to my.portmandentex.com/password
Enter your email address and the characters displayed on the screen, then click "Next".
Select the "I forgot my password" option and click "Next".
Choose the verification method you want to use to verify your identity. You can choose from the following options:
- Text message to a mobile phone
- Alternate email address
- Microsoft Authenticator app
- Verification code from your organization's administrator
Follow the prompts to verify your identity using your chosen method.
Once your identity has been verified, you will be prompted to create a new password. Enter your new password twice to confirm it, then click "Finish".
You should now be able to log in to your Microsoft 365 account using your new password.
Troubleshooting
If you encounter any issues while trying to reset your password using the Microsoft 365 Self-Service Password Reset service, try the following troubleshooting steps:
- Make sure you are using the correct email address associated with your Microsoft 365 account.
- Check your spam or junk folder for any verification emails that may have been sent.
- If you are using the text message verification method, make sure your mobile phone number is correct and that you have a strong cellular signal.
- If you are using the Microsoft Authenticator app, make sure it is installed and set up correctly on your mobile device.
If you are still unable to reset your password using the Self Service Password Reset service, please log a ticket with the team!
Conclusion
Resetting your Microsoft 365 password using the Self Service Password Reset service is a quick and easy process that can be completed in just a few minutes. By following the steps outlined in this article, you can regain access to your account and get back to work in no time.