Logging a Ticket with the Technology Service Desk

If you're experiencing an issue with a product or service, it's important to get it resolved as quickly as possible. One of the best ways to do this is by logging a ticket with our FreshService Portal. This article will guide you through the process of logging a ticket, step-by-step.

Informational: What is the FreshService Portal?

The FreshService Portal is a web-based platform that allows you to log tickets for any issues you may be experiencing with a product or service. It's a simple and easy-to-use system that ensures your issue is addressed in a timely manner.

Step-by-Step Guide: Logging a Ticket with the FreshService Portal

First, navigate to the PortmanDentex FreshService portal: https://support.portmandentex.com
Log in to your account by clicking on the "Login" button on the top right and following the prompts. It will use your normal login account details. If you are unable to login, you can ignore this step.
Click on the "Report an issue" button located in the middle of the portal home page.
You'll be taken to a new page where you'll be prompted to fill out some information about your issue. This includes the following:
- Requester: Enter your own email address here.
- Service Desk: Either Portman or Dentex, depending on which part of the business you work in.
- Subject: Provide a brief description of your issue.
- Impact: Select the option that indicates the impact that your issue is having.
- Description: Provide a detailed description of your issue, including any error messages or other relevant information.
- Attachments: If applicable, attach any relevant files or screenshots to help illustrate your issue.
Once you've filled out all the required information, click on the "Submit" button to log your ticket.
You'll receive an email confirmation that your ticket has been received, along with a ticket number that you can use to track the progress of your issue.

Troubleshooting: What to Do If You're Having Trouble Logging a Ticket

If you're having trouble logging a ticket with the Fresh Service Portal, there are a few things you can try:

Clear your cache and cookies: Sometimes, clearing your browser's cache and cookies can help resolve issues with the Fresh Service Portal.
Try a different browser: If you're still having trouble, try logging in with a different browser to see if the issue persists.
Contact support: If you've tried the above steps and are still having trouble, contact the Technology Service Desk on 03333 055 622 or support@portmandentex.com

Instructional: Best Practices for Logging a Ticket with the Fresh Service Portal

To ensure your issue is addressed as quickly as possible, it's important to follow these best practices when logging a ticket with the Fresh Service Portal:

Provide detailed information: The more information you can provide about your issue, the easier it will be for support to diagnose and resolve the issue.
Attach relevant files: If applicable, attach any relevant files or screenshots to help illustrate your issue.
Check your email: Make sure to check your email regularly for updates on the progress of your ticket.
Be patient: While we strive to resolve issues as quickly as possible, some issues may take longer to resolve than others. Be patient and trust that support is working to resolve your issue as quickly as possible.

By following these best practices, you can help ensure your issue is resolved as quickly and efficiently as possible.